FAQs

Can we live in our home during the process?

This is an important personal decision. Our project manager will discuss the details of work before we begin. If there will be significant disturbance/inconvenience, it may be best to seek a temporary living solution. If you require a temporary living space, your insurance company will typically cover these expenses for a set amount of time. We can manage the request for temporary living and set the time and duration with the insurance company.

What about my insurance deductible?

When you make an insurance claim, it is your responsibility to pay the deductible. It is standard procedure for restoration companies to collect 100% of the deductible up front when the mitigation or repair work begins. We practice a modified process and ask for 50% of the deductible up front and the other 50% at project completion. This helps to reduce the financial burden during a stressful time and also gives the customer leverage to ensure the project is completed to their absolute satisfaction.

What is going to happen with my damaged furniture and/or contents?

Water damaged contents will be inventoried and damage type/extent will be recorded. This information will be immediately sent off to the insurance so they may give approval on restoration or replacement. If the contents are considered restorable and there is space onsite to perform the necessary restoration, that work will begin onsite immediately. If ample space onsite does not exist, affected items will be inventoried and packed out to our secure warehouse in Plymouth where we will begin restoration work immediately. We provide an electronic, photographic inventory on a specialized software called Assured Complete. Once the materials have entered the warehouse we will provide you with a copy of this inventory for your records.

How much is my electric bill going to be with all of this equipment running for multiple days?

The total cost of electrical usage for our equipment is much less than folks think. Also, this extra cost is customarily picked up by the insurance company. A three-day dry out with a standard amount of equipment runs about $25 in electricity. A five-day dry out with a standard amount of equipment runs about $75 in electricity.

Do I leave your equipment running all day/night?

Regardless of equipment type, all of our equipment is rated to run for days without being turned off. Please, unless there is an emergency or we advise you otherwise, it is best to leave it on and running at all times until the job is completed. Our technicians will check and adjust the equipment daily as they track job progress. If you hear or smell something abnormal from our equipment please unplug the equipment and call us immediately at 763.544.8761.

How will you know when everything is dry?

We utilize cutting-edge digital moisture meters specifically designed for restoration. These devices check for proper moisture content in various types of building materials. Certain materials will take on more water than others, and sometimes can be more challenging to dry. Please feel free to ask our technicians about the process. We are happy to teach our customers about the process to alleviate anxiety.

How long will the dry out take?

Under normal conditions, a residential water loss will take approximately three to five days to dry. Depending on the materials present and their total exposure to moisture the total time frame can expand. It is extremely important to begin the drying process within 72 hours of an event to reduce the possibility for microbial growth.

I have water damage, how much will it cost to dry?

This is a point of contention with many folks who want an accurate “quote” over the phone before agreeing to use our services. Water damages are like snowflakes, no two are ever the same. While we cannot quote the specific cost, we can ballpark the total cost based on the information we receive. The more detailed information about the damage and conditions, the more accurate this ballpark will be.

Will my insurance company pay for these damages and repairs?

Your insurance company is the ONLY party who can definitively answer this question. We can offer our experience but we suggest you contact your agent for guidance on whether or not to file a claim. The three most important words in damage restoration are: Sudden, Accidental and Maintenance. Traditionally, for a damage to be covered, it must have happened suddenly and been an accident. When coverage is denied, it is typically because the cause is a maintenance issue and/or a long-term problem.

Please remember that carelessness and ignorance are almost always covered! Examples of sudden and accidental water losses: broken pipes, overflowing from a bathtub, overflowing from sink, appliance leaks, washing machine leak, broken fire sprinkler line, hot water heating system failure, frozen pipes and more. What isn’t typically covered is ground water damage, unless a property owner has a specific flood insurance policy.